Access to the German healthcare system often poses challenges for international guests – especially when there are language barriers, limited mobility or a lack of orientation in the medical care process. Telemedicine offers a practical solution here: medical advice and care via video, telephone or app, without having to visit a practice.
What exactly is telemedicine?
Telemedicine comprises medical services that are provided via digital channels. Communication usually takes place via video call, telephone or special health apps. The areas of application are diverse, for example for:
- minor complaints and general medical issues
- limited mobility
- Language barriers – many services are available in several languages
- Uncertainty when accessing the healthcare system
Digital treatment enables a quick medical assessment – regardless of location and without waiting times in the practice.
Typical telemedicine services in Germany
The telemedicine infrastructure in Germany is well developed. Common digital health services include
- Online consultations with general practitioners or specialists
- Digital prescription issuing (e-prescription)
- Psychological counseling and online therapy services
- Health apps for appointment management, medication or documentation
- 24/7 medical hotlines
These services are available to people with statutory and private health insurance.
Why telemedicine is particularly valuable for international guests
Telemedicine offers many advantages for people who are only staying in Germany temporarily or for the first time:
- Quick access to medical advice without long waiting times
- Avoidance of unnecessary trips to the practice
- Orientation aid in the German healthcare system
- Bridging the gap until a personal appointment with a doctor’s practice
Telemedicine benefits as part of IHC insurance
The tariffs of IHC Company S.A. support access to modern medical care via digital channels. Depending on the tariff, the following benefits are included:
- Cost coverage for online consultations within the scope of the insurance conditions
- Free choice of doctor – including telemedicine providers
- Support in selecting suitable digital healthcare services from the IHC team
IHC offers fully digital processing:
- Fast policy issuance and digital evidence
- Online claims reporting and reimbursement
- Access to the personal customer portal – optimized for mobile devices
Good to know
The following aspects need to be considered for the efficient use of telemedicine:
- Practices and portals such as Doctolib or Jameda specifically indicate “video consultation available”
- Certified providers such as TeleClinic, Kry or ZAVA are considered reliable and secure
- Before using the service, you should check whether it is eligible for reimbursement under your insurance cover
Possible restrictions and formal requirements
- Not all telemedicine services are free of charge or covered by every tariff
- Invoices must be submitted formally and correctly for reimbursement; support from IHC customer service is possible
Conclusion
Telemedicine is a flexible and contemporary addition to traditional medical care – especially for people who are not yet familiar with the German healthcare system or who are geographically restricted. The IHC Company offers suitable insurance solutions that reliably cover digital healthcare services and make them easy to use.
